Article Outline:
Customer service should be an official work of mercy. That might sound like a bold statement, but let us explain.
When people reach out for help with tech issues or questions about their order, they’ve likely tried to figure it out on their own. Maybe they’ve already hit a wall with automated replies or unhelpful FAQs. By the time they get ahold of a customer support agent, all they want is to be seen, heard, and treated like a person, not a problem.
That’s at the core of every work of mercy. Feeding the hungry, visiting the sick, comforting the sorrowful…, they’re all about recognizing and honoring the dignity of another person. That’s what good customer service does too.
The business world has turned customer service into something colder than it should be.
When you call your phone carrier or even a local restaurant with questions, how often do you feel like the “valued customer” they say you are? Most of the time, people feel like an inconvenience and rushed off the phone… if a human being even answers at all!
That’s not how we do things here.
The 5 Stones Customer Service Team takes a different approach. We see each support ticket is a new opportunity to lift up the Body of Christ.
That’s what customer service should be: Service. It’s literally in the name!
Our lovely agents will sit on the phone with a little old lady for 45 minutes to get her app working, because we know that might be the highlight of her day. Because it might help her listen to something that brings her closer to Jesus. And because we see her dignity and want to honor that. When she calls, we see it as an invitation to be a servant to her. To wash her feet.
When you partner with 5 Stones, your customers become our customers, and serving them well becomes our vocation.
This servant’s heart isn’t limited to the Customer Service Team here at 5 Stones. It runs through the whole company. It shapes how we care for our clients in the warehouse, our agency projects, and how we show up for each other.
Why? 1 John 4:19: “We love because He first loved us.”
Our team is the real deal. We’re proud of the way they serve. We’re proud of the heart they bring to this work. And we’re so grateful for each and every one of them.
If that’s the kind of care you want for the people you serve, let’s talk about how our team can support you and your customers.
