SoulCore is a Marian apostolate that integrates the prayers of the Holy Rosary with core strengthening, mobility, and functional movements to nourish both body and soul. A spiritually wholesome alternative to yoga, it fills a void in the lives of Catholics looking to improve their physical and spiritual health. The SoulCore team aspires to lead every participant closer to Christ and his Mother.
The SoulCore movement became a nationwide hit! Yet the rapid expansion of the program—while a blessing—meant an inevitable expansion in administrative and fulfillment needs. The more these implementation needs increased, the less the small SoulCore team could attend to their core mission. They needed a partner equipped to support their ministry in practical ways so that they could restore the balance they desired.
But where could they find a partner possessing both a love for their mission AND the expertise to seamlessly handle their growing needs? SoulCore chose to work with the talented customer service team and swift fulfillment team at 5 Stones so they could focus on the heart of their ministry.
So, we trained our friendly staff to support the SoulCore online store through both live calls and emails. SoulCore found that the availability of our full team was better than hiring just one in-house customer service agent and that we provide the prompt, reliable assistance their customers deserve. 5 Stones is now the face of SoulCore to both prospective users and recurring customers!
“We’re grateful to be beneficiaries of 5 Stones’ remarkable work ethic and integrity, and all the ways you help us share our mission of spreading the beauty of the Rosary around the globe!”
Deanne, Co-founder of SoulCore
Today, 90% of eCommerce support calls are answered live! For those callers who do encounter a wait, the average wait time is only 90 seconds before speaking with a member of our capable team. All voicemails are returned within four business hours.
What’s more, 99% of their orders are shipped within one business day. And they know that any special circumstances are dealt with the same care and attention that they would give themselves.
SoulCore is delighted by the level of service we provide to their customers. Here is what Deanne has to say about her experience:
“We are so grateful for all the ways 5 Stones has provided not only physical support for SoulCore, but spiritual as well. Our relationship with 5 Stones is much more than just a business partnership. You’re all very special to us, and we admire the way you build personal and purposeful relationships with the apostolates you support. We’re grateful to be beneficiaries of 5 Stones’ remarkable work ethic and integrity, and all the ways you help us share our mission of spreading the beauty of the Rosary around the globe!”
We look forward to continuing this partnership for years to come!