Kolbe Academy equips Catholic families with a classical, Ignatian-inspired homeschool curriculum that keeps Christ at the center of every subject. The continued success of this program brings in new families every year, eager to use Kolbe’s resources to form their children in faith and wisdom. But as enrollment grows, so do their support needs.

Calls were pouring in. People wanted to know about online portals, state standards, and everything in between. Kolbe needed tier 1 customer phone support that could learn their business quickly and plug into their existing customer service team.

5 Stones’ Customer Service was up for the challenge. We integrated our support into Kolbe’s internal workflows so the transition would be as seamless as possible. Our dedicated phone agents immersed themselves in the world of Kolbe Academy, learning everything we could about their curriculum, product line, and enrollment process. We soon became an effortless extension of Kolbe’s own staff.

Every incoming call reaches a friendly voice ready to troubleshoot tech glitches, explain lesson plans, or guide them through billing. Our team has such comprehensive knowledge of all things Kolbe, callers never realize we are external support! Kolbe now finds it easier to provide the personal assistance homeschool families deserve, and with extra staff, they can ensure that quality never suffers—especially in busy seasons. Their leaders enjoy peace of mind knowing their customers are in good hands.