In 2021, the USCCB discerned a call from the Holy Spirit inviting the Church in the U.S. to a National Eucharistic Revival. A high point of this movement would be the 10th National Eucharistic Congress—the rebirth of a fruitful legacy our nation hadn’t seen in 83 years. But most Catholics had never heard of a Eucharistic Congress, and an event of this size meant complex logistics that would surely lead to thousands of phone calls and email inquiries. The National Eucharistic Congress (NEC) team needed a well-trained support team that understood the Revival movement and could respond to the high volume of questions pouring in from the faithful.

Because of 5 Stones’ successful partnership with the Revival on marketing, branding, and communications, the NEC knew our Customer Service Team was the way to go! We handled phone and email inquiries covering everything from ticketing and travel for the Congress, to technical help with the Manna app and questions about the National Eucharistic Pilgrimage. Our team also supported other Revival initiatives, helping people connect with local events and programs. The majority of inquiries were resolved in less than one business day, often within hours. Two members of our team even traveled to Indianapolis in July 2024 to help attendees check in and answer questions live.

Our team fielded over 13,000 inquiries across multiple channels, and each one received friendly help from a real person who understood the Revival mission and shared a heart for the Eucharist. Whether it was a technical issue or a question about the nearest parking garage, our team was ready with a thoughtful response. 5 Stones’ rock-solid customer support gave the NEC team peace of mind so they could focus on running one of the largest Catholic events for the U.S. Church in decades. We are grateful to have been a part of this historic moment in the life of the Church in America.